The Erie Hospitality Consulting Way
What We Offer
Do you own a brewery or new restaurant/bar concept?
Do you have a brewery with a tap-room? Then, congrats, you own a bar! Are you a first time restaurateur? Are you opening a new concept? Have you been around for years but know you need to make a change to get to the next level? We can help you find your niche, define your brand, and look at the nuts and bolts of your operation in the Front and Back of the house. Everything from line-flow to the service trail can be examined and improved. We can even help you layout kitchen equipment and your dining/tap room. Whatever your expertise going into this business, we can help fill in the blanks of your knowledge with over 27 years of experience.
Staff Development, Training, and Leadership Coaching
Great food can not make up for bad service. The service industry is experiencing some historic lows when it comes to the quality of service. If you want to survive in this highly competitive, low-margin business, then you need to set your operation up to exceed expectations. Craft beer knowledge is now a requirement. Understanding ingredients and preparation methods is also. Servers, bartenders, and kitchen staff who feel valued and educated are better for your business. Improve your retention and profitability with a comprehensive and effective training program. We can help you develop one which speaks to your values and priorities.
Branding, Marketing Plans and Revitalization
Can you sum up your brand in one sentence? If so, is it echoed throughout your operation in your staffing uniforms, decor, menu, wine list, craft beer selection, and your website? Are you promoting yourself on social media consistently, or do you just occasionally hand your phone to the nearest bartender and have him take a picture of the latest dessert? Merchandise, atmosphere and product needs to scream YOUR brand. We can help locate and fill holes in your brand identity.
Cost Control and Profitability
The best concept on the planet still has to have a practical, repeatable approach to cost control. We can help you analyze, not only theft, but where you may be leaving money on the table. Blind bar spotting, competitive market surveys, pricing structures, up-selling, inventory control, and ordering can always be tweaked, even for grizzled industry veterans. Let us take a look at your operation through a new set of eyes.
Menu Engineering and Website Design
Do you dovetail enough items on your menu? Are your most profitable entrees featured? Are you struggling with food cost, but don't know what your actual food cost is? We can help plan, design, and execute your menu. Whether it is a simple adjustment or a major overhaul, getting it right takes more than hope and your grandmother's meatball recipe. It takes planning, patience, standardized recipes, and staff training. We are also partnering with a new startup called Popmenu, which brings interactivity to your digital dining room. We can help over-haul your website, and engage your guest, with your menu items. Ask about Popmenu today!
Administration, P&L and Human Resources
When you decided to open a bar/restaurant, I'll bet the last thing you daydreamed about was staffing and accounting. Did you make money last week/month/quarter? Where was it good, where can it improve? - and it's not always obvious. Unfortunately, we're in an age where you need regular review of your P&L statement, an employee handbook, a social media policy, OHSA reporting, and sanitation schedules. We've done all that and more, time and time again. Let us help you design programs that make sense to you, and fit your style of management.
“We came to the restaurant business with no experience. Your help with our business planning made our first year such a huge success, my accountant was impressed! Thank you!"
Peeper's - Kelleys Island, OH
"Thank you for your continued support with our MICROS Point of Sale system. Whenever I get stuck, you find a way to help me out of it! I highly recommend."
Treehouse Bar, Cleveland, OH
“"You saved me so much on credit card fees, my own bank said they couldn't match the rates. On top of that, your help with our Point of Sale programming has been amazing, thank you"
Grindstone Taphouse, Berea, OH
Live Entertainment and Sound Consultation
Professional Point of Sale Repair, Programming, Installation, and Sales.
Service Plans Available:
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Beverage Program and Promotion
From tackling personal decisions to reaching important milestones, my job is to guide you on the path of success. As a 25+ year industry veteran with proven results, I am offering you my extensive background and knowledge. I’m fueled by my commitment to excellence and I will go the extra mile to make sure clients are fully satisfied with my work. Get in touch with me today for a free consultation. My team of industry pros can turn your issues into opportunities. - Chuck